FAQs
Shopping
What size t-shirt should I order?
How do I know if an item is in stock?
If an item is out of stock, when will it be back in stock?
Can I get a catalog?
Can I cancel my order?
Do you sell t-shirts wholesale?
Shipping and Handling
If I place my order today, when will I receive it?
Do you ship Internationally?
Do you ship to military addresses?
What happens when my address has to be changed?
How much is shipping?
Payment
What forms of payment do you accept?
Do you accept purchase orders?
Order Status
How can I check the status of my order?
T-Shirt Care
Returns
What is your return policy?
How do I return my order?
Error Messages
I got a credit card or address error message when I tried to submit my order, What do I do?
Our Security
Do you have a security guarantee?
Privacy Policy FAQ’s
California Proposition 65
SHOPPING
What size t-shirt should I order?
Please visit our sizing chart page to find the general measurements for our t-shirts. Please note that t-shirt sizes may vary slightly from vendor to vendor. If in doubt between two sizes, it's usually best to order the larger size.
BACK TO TOPHow Do I Know if an Item is In Stock?
If you can add the product to your cart it is in stock and ready to ship.
BACK TO TOPIf An Item Is Out Of Stock, When Will It Be Back In Stock?
When an item is out of stock, we are unable to give a specific date on when that item will be available. However, you can be notified by e-mail as soon as the item is back in stock by providing your e-mail address into the "Coming Soon" box on the Product Page.
BACK TO TOPCan I Get A Catalog?
T-Shirts.com is a Green company and to help our environment will not be producing a physical catalog. We apologize for any inconvenience, but hope you’ll use our navigation or search tool to browse our wide variety of products.
BACK TO TOPCan I Cancel My Order?
Once an order is placed we are unable to make changes to or cancel your order.
BACK TO TOPDo you sell t-shirts wholesale?
We do not currently sell our t-shirts wholesale.
BACK TO TOPSHIPPING AND HANDLING
If I Place My Order Today, When Will I Receive It?
Estimated delivery dates are listed with the shipping options in the shopping cart.
BACK TO TOPDo You Ship Internationally?
Yes. We ship to over 200 countries. To see our list of countries you can add your item(s) to the shopping cart and then select your country under shipping information. Delivery time normally takes 5-10 business days. T-Shirts.com is not responsible for packages delayed by customs.
BACK TO TOPDuties and Taxes:
Your package may be subject to import duties and taxes that are levied once the package reaches your country. Customs policies vary widely from country to country; you should contact your local customs office for further information. You are responsible for any taxes and duties, additional customs fees, clearance fees, and any handling fees assessed by the delivering carrier and imposed on your package. If for some reason your package is released to you without payment for the custom/duty charges and your custom charges are billed back to us, we will charge your credit card for the amount due.
By accepting your package(s), you are giving us the right to charge your credit card for any taxes and duties imposed by your government.
BACK TO TOPDo You Ship to Military Addresses?
Yes. All orders will be shipped through the US Post Office. Delivery times will vary based on the final military destination.
BACK TO TOPWhat Happens When My Address has to be Changed?
Packages that are shipped with an incorrect address provided by the customer during the order process are subject to an additional $14 charge if the address must be changed by the carrier in order for the package to be deliverable.
Orders ‘Returned to Sender’ by the carrier are subject to a $12 charge. This includes but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer.
BACK TO TOPHow much is shipping?
Our shipping prices start as low as $4.99. To determine your exact shipping costs find the product(s) that you wish to purchase and add the product(s) to the cart. Select your State from the drop down menu and enter your Zip Code. For International orders select your Country, otherwise, United States will already be selected. Click Calculate Shipping.
Shipping cost is based on location as well as product weight. Based on those two factors, the available shipping methods will display in the drop down menu. Since shipping cost is based partially on weight, the shipping cost will increase if you add more items to your cart.
BACK TO TOPPAYMENT
What Forms of Payment Do You Accept?
We accept: Visa, MasterCard, Discover Card, American Express or Purchase Orders. You may also use check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above.
BACK TO TOPDo You Accept Purchase Orders?
Yes, Schools and Non-Profit organizations in the United States may scan and email purchase orders to .
You may also fax in purchase orders with the information below to 507-386-0517.
To place an order with a P.O., start by adding all products to the shopping cart. Enter the shipping state and ZIP code, and click CALCULATE SHIPPING.
After selecting a shipping option, click the “Check Out Now” button and enter ALL billing and shipping information. Email this page along with the Purchase Order to or fax a copy to 507-386-0517.
After faxing your order, call Customer Service at 507-386-8385 to confirm your fax was received.
BACK TO TOPORDER STATUS
How Can I Check My Order Status?
Click Here to check your order status.
BACK TO TOPT-SHIRT CARE
How do I wash my t-shirt?
Shirts should be washed inside out in cold water with like colors. Tumble dry on low to medium heat.
BACK TO TOPRETURNS
What is your return policy?
Click Here to view our Return Policy.
BACK TO TOPHow Do I Return My Order?
We offer thousands of products, most of which can be returned within 60 days from your Order Date. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges.
- Read the Return Policy to see if your return is eligible.
- Print and fill out the Return Form (To Download Adobe Acrobat Click Here).
- Include the form in the package with your items and mail it to:
T-Shirts.com
Return Department
2080 Lookout Drive
North Mankato, MN 56003
ERROR MESSAGES
I Got A Credit Card or Address Error Message When I Tried to Submit My Order. What Do I Do?
Contact our Customer Service Department at 507-386-8385 to help you through the process.
BACK TO TOPSECURITY
Do You Have a Security Guarantee?
We take your security seriously and will use every precaution necessary to ensure that your shopping experience is safe and exciting! We use the best technology available to keep your private information and credit card information as secure as possible. Also, we do not sell any information to third parties.
To help protect you from identity theft and credit card fraud, we have teamed up with ScanAlert™ and are tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE® mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express and Discover.
BACK TO TOPPRIVACY
How is my privacy protected?
We value your business, and your trust. Therefore, we will not sell, rent, nor give away any e-mail address to other businesses. The reason we request your e-mail address is so we will be able to send you information regarding your order, (order confirmation, shipping and tracking information).
BACK TO TOPCALIFORNIA PROPOSITION 65
Product materials statement
WARNING: Some products purchased might contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm in accordance with California's Prop 65.